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Customer Help Center 🢒 Hive Program
 

Hive Program Help

Hive FAQ

+ Account Sign In

If you signed up for Beauty Insider at a Sephora store and you have an online account, you can continue to use your original password to sign in to your Beauty Insider account. If you signed up for Beauty Insider at a Sephora store and did not have an online account before, you will need to create an online password to sign in to your Beauty Insider account. To set up your password, enter your email address on the Sign In page and follow the instructions to register for a Beauty Insider account. If you are having difficulties, please contact customer service at info@charlottelaila.com.

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Customer Help Center 🢒 Hive Program
 

Hive Program Help

Account Information

+ Account Sign In

If you signed up for Beauty Insider at a Sephora store and you have an online account, you can continue to use your original password to sign in to your Beauty Insider account. If you signed up for Beauty Insider at a Sephora store and did not have an online account before, you will need to create an online password to sign in to your Beauty Insider account. To set up your password, enter your email address on the Sign In page and follow the instructions to register for a Beauty Insider account. If you are having difficulties, please contact customer service at info@charlottelaila.com.

+ Forgotten Password

If you have forgotten your password, please go to the Sign In page and type in your email address before clicking on the "forgotten password” link. Enter the answer to your Security Question, and you can reset your password. The Security Question is not a hint for your password; it is simply a question that only you would know the answer to. If you are having difficulties, please contact customer service at 877-SEPHORA (1-877-737-4672) to have your password reset. Passwords cannot be sent via email.

+ Updating Your Beauty Insider Profile

You can update your answers to the Beauty Profile questions at any time. To update your answers, sign into your Beauty Insider account and either click on the “Personalized Recommendations” link in the left navigation or the “Edit Your Profile” link at the bottom of the page. The answers to these beauty questions help us personalize the recommendations we make for you in email and on the Personalized Recommendations page.

Hive Program Terms & Conditions

+ Membership & Eligibility

The Habitat Schoolhouse Hive Program is a free rewards program offered by Habitat Schoolhouse. Membership to the Program is limited to individuals only and is limited to one account per individual. You must be age 13 years or older and a legal resident of the United States or Canada to be eligible for Membership.

Affiliates or ambassadors of Habitat Schoolhouse may also have similar customer programs. Membership in the Program does not confer any rights or benefits in the program of any other Habitat Schoolhouse affiliate or ambassador.

+ Earning and Redeeming Pollen Points

There are three tiers of membership in the Program: Drone, Worker and Queen. All members are automatically Drones upon enrollment. Achieving Worker or Queen status requires a minimum spend per year, as explained below.

Under the Program, for every U.S. dollar spent on Sephora merchandise online on www.charlottelaila.com, you will receive 1 Pollen Point as a Drone, 1.25 Pollen Points with Worker status, or 1.5 Pollen Points with Queen status when you provide or check out with the email address that is registered to your Hive account.

Points may be redeemed for Rewards to be determined by Habitat Schoolhouse in its sole discretion. Rewards are typically resources, products or kids programs. Points are not applicable to memberships offered on our website. Members are eligible to redeem a Reward at anytime once meeting the minimum reward balance.

350 pollen points redeme for $5 coupon, 1000 pollen points for $25 coupon and 2500 pollen points in exchange for $100 coupon once you hit the Queen tier.

+ Worker

Worker status is granted to those registered Hive members who either spend a minimum of $350 on merchandise online on charlottelaila.com (if you use your registered Hive email address for the purchase), or those who gain a total of 350 pollen points through a combination of point gaining tasks deemed by Habitat Schoolhouse during one calendar year (January 1st -December 31st). Points have no cash value and can only be redeemed for Rewards.

Help Center

Account Help
Registration & Sign In
Profile & Password

Orders & Returns
Shipping
Returns & Exchanges
Cancellation Policy



About
Contact Us
About
Meet The Team
 

Customer Help Center 🢒 Hive Program
 

Hive Program Help

Hive Program Terms & Conditions

+ Membership & Eligibility

The Habitat Schoolhouse Hive Program is a free rewards program offered by Habitat Schoolhouse. Membership to the Program is limited to individuals only and is limited to one account per individual. You must be age 13 years or older and a legal resident of the United States or Canada to be eligible for Membership.

Affiliates or ambassadors of Habitat Schoolhouse may also have similar customer programs. Membership in the Program does not confer any rights or benefits in the program of any other Habitat Schoolhouse affiliate or ambassador.

+ Earning and Redeeming Pollen Points

There are three tiers of membership in the Program: Drone, Worker and Queen. All members are automatically Drones upon enrollment. Achieving Worker or Queen status requires a minimum spend per year, as explained below.

Under the Program, for every U.S. dollar spent on Sephora merchandise online on www.charlottelaila.com, you will receive 1 Pollen Point as a Drone, 1.25 Pollen Points with Worker status, or 1.5 Pollen Points with Queen status when you provide or check out with the email address that is registered to your Hive account.

Points may be redeemed for Rewards to be determined by Habitat Schoolhouse in its sole discretion. Rewards are typically resources, products or kids programs. Points are not applicable to memberships offered on our website. Members are eligible to redeem a Reward at anytime once meeting the minimum reward balance.

350 pollen points redeme for $5 coupon, 1000 pollen points for $25 coupon and 2500 pollen points in exchange for $100 coupon once you hit the Queen tier.

+ Worker

Worker status is granted to those registered Hive members who either spend a minimum of $350 on merchandise online on charlottelaila.com (if you use your registered Hive email address for the purchase), or those who gain a total of 350 pollen points through a combination of point gaining tasks deemed by Habitat Schoolhouse during one calendar year (January 1st -December 31st). Points have no cash value and can only be redeemed for Rewards.

Help Center

Account Help
Registration & Sign In
Profile & Password

Orders & Returns
Shipping
Returns & Exchanges
Cancellation Policy



About
Contact Us
About
Meet The Team
 

 

FAQ

Purchasing

+ Do You Offer Refunds?

No, we do not offer refunds due to the nature of our products. If you have any questions please feel free to ask.

+ Do You Ship Internationally?

We ship our curriculum to both Canada and the United States. Currently, the digital copy of our curriculum is in over 55 countries across the world. If you are outside of north america and would like to order a physical copy please email us at info@charlottelaila.com.

+ I Think My Package Is Lost Or Stollen?

Charlotte Laila & Habitat Schoolhouse are not responsible for lost or stolen packages. If you think your package is lost or stolen please contact your local post office.

+ When Is Your Next Sale?

We have 2 sales a year one in the Spring/Summer and one in Fall/Winter. We also have flash sales occasionally on ourInstagram @HabitatSchoolhouseso make sure you are following us!

+ Do You Have a Brand Ambassador or Affiliate Program?

Yes, if you are interested in being an affiliate or ambassador you can apply by clicking the button below.

APPLY HERE

+ Do you have a Rewards Program?

Yes, you can collect points and free gifts through our rewards program. Plese email info@charlottelaila.com for more information.

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+ Are Your Products Sold In USD Or CAD?

All our items are in USD.

+ What If I'm unhappy With My Purchase?

We are so sorry to hear you are unsatisfied. Our goal is to provide wholesome education and resources for you and your family so that you can enjoy these precious moments with your children. To chat about how to resolve this please read our 'Disputes With Habitat Schoolhouse' tab under E-Commerse, Legal Disclaimer, Terms & Conditions at the bottom of this page.

Help Center

Account Help
Registration & Sign In
Profile & Password

Orders & Returns
Shipping
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About
Meet The Team
 

 

FAQs

Curriculum

+ Do you have a Kindergarten curriculum?

We are currently working on creating a Kindergarten curriculum. It’s estimated release is August 2019.

+ What is inclued in the preschool curriculum?

This curriculum includes over 800 no-prep lessons that are designed to:

  • Create a positive attitude about learning and education
  • Develop a love of stories and books
  • Learn the letters of the alphabet
  • Increase oral vocabulary
  • Encourage an interest in nature
  • Introduce structure and a healthy learning environment
  • Learn shape and number recognition
  • Develop healthy habits
  • Create a well-rounded student who's ready to start Kindergarten

If you would like to read what each individual lesson includes, please read more about it here.

+ What age should my child be to use the preschool curriculum?

Our preschool curriculum is for children ages 2-5. This curriculum was originally created for our two-year-old with preschool age kids in mind. Many of the lessons are simple enough for a two-year-old to start learning the basics like colours, numbers, shapes and letters. The lessons are also more advanced for children who are 4 to 5 to help them prepare for starting Kindergarten.

This curriculum is perfect for your growing child whatever age they are before they start Kindergarten.

We also have other workbooks and a Kindergarten curriculum available for older children.

+ How can I keep my child's interest if they lose focus quickly?

A great way to introduce your child to structured learning is to keep the lessons short (from 5 to 10 minutes depending on your child) and have games or play time between the lessons. Have them work on tracing their shapes for 3 to 5 minutes then stop and play a game, then go back to finishing the shapes or move onto the next lesson.

Help Center

Account Help
Registration & Sign In
Profile & Password

Orders & Returns
Shipping
Returns & Exchanges
Cancellation Policy



About
Contact Us
About
Meet The Team