FAQ

Purchasing

+ Do You Offer Refunds?

No, we do not offer refunds due to the nature of our products. If you have any questions please feel free to ask.

+ Do You Ship Internationally?

We ship our curriculum to both Canada and the United States. Currently, the digital copy of our curriculum is in over 55 countries across the world. If you are outside of north america and would like to order a physical copy please email us at info@charlottelaila.com.

+ When Is Your Next Sale?

We have 2 sales a year one in the Spring/Summer and one in Fall/Winter. We also have flash sales occasionally on our Instagram @HabitatSchoolhouse so make sure you are following us!

+ Do You Have a Brand Ambassador or Affiliate Program?

Yes, if you are interested in being an affiliate or ambassador you can apply by clicking the button below.

APPLY HERE

+ Do you have a Rewards Program?

Yes, you can collect points and free gifts through our rewards program. Plese email info@charlottelaila.com for more information.

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Curriculum

+ Do you have a Kindergarten curriculum?

We are currently working on creating a Kindergarten curriculum. It’s estimated release is August 2019.

+ What is inclued in the preschool curriculum?

This curriculum includes over 800 no-prep lessons that are designed to:

  • Create a positive attitude about learning and education
  • Develop a love of stories and books
  • Learn the letters of the alphabet
  • Increase oral vocabulary
  • Encourage an interest in nature
  • Introduce structure and a healthy learning environment
  • Learn shape and number recognition
  • Develop healthy habits
  • Create a well-rounded student who's ready to start Kindergarten

If you would like to read what each individual lesson includes, please read more about it here.

+ What age should my child be to use the preschool curriculum?

Our preschool curriculum is for children ages 2-5. This curriculum was originally created for our two-year-old with preschool age kids in mind. Many of the lessons are simple enough for a two-year-old to start learning the basics like colours, numbers, shapes and letters. The lessons are also more advanced for children who are 4 to 5 to help them prepare for starting Kindergarten.

This curriculum is perfect for your growing child whatever age they are before they start Kindergarten.

We also have other workbooks and a Kindergarten curriculum available for older children.

+ How can I keep my child's interest if they lose focus quickly?

A great way to introduce your child to structured learning is to keep the lessons short (from 5 to 10 minutes depending on your child) and have games or play time between the lessons. Have them work on tracing their shapes for 3 to 5 minutes then stop and play a game, then go back to finishing the shapes or move onto the next lesson.


Teacher's Lounge

+ What is the Teacher's Lounge?

Our Teachers Lounge is a membership for homeschooling parents. You’ll have unlimited access all of our resources, workbooks and more. You’ll also gain access to our private community group and our events.

Please click here or go to https://www.charlottelaila.com/teachers-lounge for more information.

+ What is included in the Teacher's Lounge?

New resources are uploaded bi-monthly. If you would like a list of what resources are included or are scheduled to be added please click here.

The Preschool and Kindergarten curricula are only included in the Premium Teacher’s Lounge membership.

The curicula are NOT included in the Base or Comprehensive Teacher’s Lounge memberships. Please see the below FAQ question and answer for details on the different membership tiers.

+ What membership options are there?

The Teacher’s Lounge has three different membership options so that you can choose what is the best fit for your family.

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+ I'm having trouble accessing my membership.

Please email our Teacher's Lounge Manager, Sheesel at membership@charlottelaila.com for help with your membership.


Contact & Hours

+ When are you open?

Our office is open 9 am to 4 pm Monday through Thursday.

We are closed Friday through Sunday and on Holidays.

+ How can I contact you?

You can contact through the following emails.

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+ How long does it take for you to respond to emails?

Email response time typically takes 3 to 5 business days and will be responded to in the order they are received.

+ What if I don't get a response after 5 business days?

We apologize if we haven't addressd your email yet. Our team does the best it can at responding to emails promptly. If you haven't recieved a responce in 3 to 5 business days please pop us another email so it comes up in our inbox again. Thank you!