FAQ

Purchasing

+ Do You Offer Refunds?

No, we do not offer refunds due to the nature of our products. If you have any questions please feel free to ask.

+ Do You Ship Internationally?

We ship our curriculum to both Canada and the United States. Currently, the digital copy of our curriculum is in over 55 countries across the world. If you are outside of north america and would like to order a physical copy please email us at info@charlottelaila.com.

+ I Think My Package Is Lost Or Stollen?

Charlotte Laila & Habitat Schoolhouse are not responsible for lost or stolen packages. If you think your package is lost or stolen please contact your local post office.

+ When Is Your Next Sale?

We have 2 sales a year one in the Spring/Summer and one in Fall/Winter. We also have flash sales occasionally on our Instagram @HabitatSchoolhouse so make sure you are following us!

+ Do You Have a Brand Ambassador or Affiliate Program?

Yes, if you are interested in being an affiliate or ambassador you can apply by clicking the button below.

APPLY HERE

+ Do you have a Rewards Program?

Yes, you can collect points and free gifts through our rewards program. Plese email info@charlottelaila.com for more information.

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+ Are Your Products Sold In USD Or CAD?

All our items are in USD.

+ What If I'm unhappy With My Purchase?

We are so sorry to hear you are unsatisfied. Our goal is to provide wholesome education and resources for you and your family so that you can enjoy these precious moments with your children. To chat about how to resolve this please read our 'Disputes With Habitat Schoolhouse' tab under E-Commerse, Legal Disclaimer, Terms & Conditions at the bottom of this page.

Curriculum

+ Do you have a Kindergarten curriculum?

We are currently working on creating a Kindergarten curriculum. It’s estimated release is August 2019.

+ What is inclued in the preschool curriculum?

This curriculum includes over 800 no-prep lessons that are designed to:

  • Create a positive attitude about learning and education
  • Develop a love of stories and books
  • Learn the letters of the alphabet
  • Increase oral vocabulary
  • Encourage an interest in nature
  • Introduce structure and a healthy learning environment
  • Learn shape and number recognition
  • Develop healthy habits
  • Create a well-rounded student who's ready to start Kindergarten

If you would like to read what each individual lesson includes, please read more about it here.

+ What age should my child be to use the preschool curriculum?

Our preschool curriculum is for children ages 2-5. This curriculum was originally created for our two-year-old with preschool age kids in mind. Many of the lessons are simple enough for a two-year-old to start learning the basics like colours, numbers, shapes and letters. The lessons are also more advanced for children who are 4 to 5 to help them prepare for starting Kindergarten.

This curriculum is perfect for your growing child whatever age they are before they start Kindergarten.

We also have other workbooks and a Kindergarten curriculum available for older children.

+ How can I keep my child's interest if they lose focus quickly?

A great way to introduce your child to structured learning is to keep the lessons short (from 5 to 10 minutes depending on your child) and have games or play time between the lessons. Have them work on tracing their shapes for 3 to 5 minutes then stop and play a game, then go back to finishing the shapes or move onto the next lesson.

Teacher's Lounge

+ What is the Teacher's Lounge?

Our Teachers Lounge is a membership for homeschooling parents. You’ll have unlimited access all of our resources, workbooks and more. You’ll also gain access to our private community group and our events.

Please click here or go to https://www.charlottelaila.com/teachers-lounge for more information.

+ What is included in the Teacher's Lounge?

New resources are uploaded bi-monthly. If you would like a list of what resources are included or are scheduled to be added please click here.

The Preschool and Kindergarten curricula are only included in the Premium Teacher’s Lounge membership.

The curicula are NOT included in the Base or Comprehensive Teacher’s Lounge memberships. Please see the below FAQ question and answer for details on the different membership tiers.

+ What membership options are there?

The Teacher’s Lounge has three different membership options so that you can choose what is the best fit for your family.

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+ I'm having trouble accessing my membership.

Please email our Teacher's Lounge Manager, Sheesel at membership@charlottelaila.com for help with your membership.

Contact & Hours

+ When are you open?

Our office is open 9 am to 4 pm Monday through Thursday.

We are closed Friday through Sunday and on Holidays.

+ How can I contact you?

You can contact through the following emails.

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+ How long does it take for you to respond to emails?

Email response time typically takes 5 to 10 business days and will be responded to in the order they are received.

+ What if I don't get a response after 10 business days?

We apologize if we haven't addressd your email yet. Our team does the best it can at responding to emails promptly. If you haven't recieved a responce in 5 to 10 business days please pop us another email so it comes up in our inbox again. Thank you!

+ Agreement

By opening the site, using the site or by purchaing products through Habitat Schoolhouse (charlottelaila.com), you agree to comply with all of the terms and conditions in this user agreement.

+ Special Requests

We do allow for special requests for products or files. These requests may be sent to hello@charlottelaila.com for review. If approved, your request may take up to two months to be created and sent to you.

Thank you for visiting Habitat Schoolhouse. This website is intended for educational purposes and contains copyrighted material. These files are intended for use within the home of the customer only. The sale, distribution, or reproduction of any of our files is prohibited. Habitat Schoolhouse reserves the sole right to review, edit, or delete any files it deems appropriate.

If you wish to use copyrighted material from this site outside your home, you must obtain permission from the copyright owner.

+ Termination

We may suspend or terminate your access and use of this website immediately, without notice or reason.

+ Changes

Habitat Schoolhouse reserves the right to add, remove or change any documents, terms and condotions at any time. It is your responsibility to regularily review these Terms, Conditions and Disclaimers. By continuing to access our website, products or services you agree to be bound by the revised terms.

If you do not agree to the revised terms and conditions, your only right with respect to any dissatisfaction with these Terms, any policies, our content, products, services or interaction through our site, email or social media is to stop visiting our site or using our priducts/services.

+ Disputes with Habitat Schoolhouse

In the event that you are unsatisfied with your product, experience or service: 1. Contact Habitat Schoolhouse First If a dispute arises between you and Habitat Schoolhouse, our goal is to learn about and address your concern. We aim to provide you with effective means of resolving the dispute. Disputes between you and Habitat Schoolhouse may be reported to hello@charlottelaila.com. 2. PayPal’s Purchase Protection Program If you purchased through PayPal you may despute your purchase through PayPal. Habitat Schoolhouse is protected by PayPal’s Seller Protection program.

Your claim will not qualify for a refund under PayPal’s Purchase Protection program for an Item Not Received claim if:

1 You collect the item in person, or arrange for it to be collected on your behalf, or

2 The seller has provided proof of shipment or proof of delivery. If If the seller presents evidence that they delivered the goods to your address, PayPal may find in favour of the seller for an Item Not Received claim even if you claim you did not receive the goods.

With the nature of digital goods, the moment your transaction is processed you will be emailed a link to download your file and proof of delivery occurs.

If you are unhappy with your product, filing a PayPal despute will not resolve the issue. Please email hello@charlottelaila.com to file your complaint. Note that due to the nature of our products, we do not give refunds. Compensation for your trouble may occur if deemed appropriate by Habitat Schoolhouse in the form of a temporary discount code on a future purchase.

+ Business Days

“Business Day(s)” means Monday through Thursday, excluding holidays when Habitat Schoolhouse’s offices are not considered open for business. Holidays include New Year’s Day (January 1), Family Day (February 19, 2018), Good Friday (the Friday before Easter Sunday), Victoria Day (the last Monday preceding May 25), Canada Day (July 1), Civic Bank Holiday (August 6), Labour Day (the first Monday in September), Thanksgiving Day (the second Monday in October), Christmas Day (December 25) and Boxing Day (December 26).

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